If you have purchased a product online and for whatever reason you change your mind, you have the right to return your product to us within 14 days from the day the product was delivered to you (subject always to our Terms and Conditions - https://www.jessops.com/c/help/tnc).

All returns are subject to Jessops’ Returns Policy. For more detail, please see our Terms and Conditions (https://www.jessops.com/c/help/tnc).

To return your product you should contact Jessops’ Customer Services Team (https://www.jessops.com/c/help/contact-us). You can also return your product by taking it into your local Jessops store.

Faults within 30 days: If an item that you have purchased is faulty/develops a fault within 30 days of the delivery of the product to you or the date that you purchased the product in-store (as applicable), you may request a refund, repair or exchange provided that you notify Jessops or the relevant manufacturer of the product (“Relevant Manufacturer”) of such fault within 30 days from the day that product was delivered to you or the date that you purchased the product in-store (as applicable) and you comply with Jessops’ Terms and Conditions.

Faults after 30 days: If the fault occurs after 30 days of delivery or the date that you purchased the product in-store (as applicable), but within the first six months after delivery/the date that you purchased the product in-store (as applicable), you can request a repair or replacement of the faulty product, but Jessops or the Relevant Manufacturer reserves the right to choose the resolution to provide. It is likely that Jessops/the Relevant Manufacturer will elect to send an item for repair in the first instance. If the repair is unsuccessful, you can then claim a replacement or a refund, or we will seek to agree on a price reduction with you if you wish to keep the product.

Faults after 6 months: After six months, where you can demonstrate that the fault was present at the point that Jessops sold/delivered the product to you, you can request a repair or replacement, which will be dealt with the same way as set out above. If you cannot demonstrate that the fault was present at the time of original delivery or purchase in-store (as applicable) Jessops’ liability will be limited to providing you with reasonable support to make a claim under the manufacturer’s warranty, if/where applicable.

Often problems can be resolved by referring to the product manual and any troubleshooting tips. If the product still seems to be faulty it is recommended that you contact the Relevant Manufacturer of the product in the first instance; they know their products like the back of their hand and will be able to assist under the product’s warranty (if applicable). You can find a list of manufacturers below; contact them and they’ll advise you on the next steps. If the manufacturer of your product is not listed below, please get in touch with Jessops’ Customer Services Team (https://www.jessops.com/c/help/contact-us).

Product Manufacturers:

All returns are subject to Jessops’ Returns Policy. For more detail, please see our Terms and Conditions (https://www.jessops.com/c/help/tnc).

Faults/defects caused by accident, neglect, misuse or normal wear and tear or which otherwise fall outside the terms of the product’s warranty cannot be returned and will not be covered under the Relevant Manufacturer's warranty. In relation to such faults, Jessops may provide a repair service at your cost.

Still have questions? See our Terms and Conditions (https://www.jessops.com/c/help/tnc) for our full Returns Policy or contact Jessops’ Customer Services Team (https://www.jessops.com/c/help/contact-us).